Customer Care Team
Our customer support programs are designed to permit timely and effective resolution of use-related problems faced by our customers. We offer remote support by means of email, telephone, as well as over-the-shoulders mentoring over secure network links.
As our customer care team operates on three continents and even on weekends, we are able to cover urgent system issues promptly.
Remote Device Diagnostics
Our latest systems have built-in automatic device diagnostics. Our support team receives timely diagnostic information to respond appropriately and reduce down-time as well as maintain performance of the device.
MEGIN offers both comprehensive and limited service and maintenance programs.
The comprehensive Gold-level maintenance program is designed to guarantee optimal performance and uptime of the MEG equipment, including full coverage of labor, parts, materials, planned as well as emergency maintenance among other things.
Our Silver-level maintenance and support programs offer alternatives tailored to meet the needs of planned maintenance.